Job Description
A subsidiary of Al Ahly
Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to
promoting secure, convenient & seamless payment solutions and financial
services for business owners, service providers and consumers across Egypt.
At Al Ahly Momkn, we
foster a culture of innovation, collaboration, and personal growth.
We believe in empowering
our employees to unleash their full potential and make a real impact in their
roles. As part of our team, you'll have the opportunity to work on exciting
projects, learn from industry experts, and be part of a supportive and inclusive
community.
- Manage first line support,
application support, & technical configuration teams.
- Define, Measure and Meet
Key Operational Metrics.
- Establish strategic direction
for the responsible functions, by anticipating changes required for the future.
- Partner with and Influence
Stakeholders to Promote Simplification, Standardization and Innovation.
- Maintain the applications’
availability on 99.5%, in addition to enhance the different services’ success
ratio.
- Maintain Logs,
Documentation and Reports of Activities.
- Develop the needed
operational processes to enhance the business environment across the
organization.
- Provide the needed technical
as well as management mentoring, coaching and support for the Technical support
teams’ members.
- Communicate internally with
Technical Development, Business Development, PMO, sales, marketing, HR, and
finance departments’ heads to clarify and finally to approve the on-going
projects’ or incidents solutions and way forwards.
- Communicate externally with
e-payments providers, as well as sub-aggregators, during incidents to speed up
corrective solutions, and service recovery.
- Ensure to meet internal and
external SLA during incidents, as well as services’ configurations delivery.
- Ensure to automate all
operational activities.
- Accept challenging projects
and situations, also seek to directly and indirectly influence senior
management with innovative approaches.
- Act quickly and decisively
in any Application related crises or time-sensitive situations.
- Perform feasibility studies
for different upgrade projects, conversions and improvements from operational
perspectives.
Requirements- BSc in computer science or
a relevant field.
- 10+ years of experience, 2+
years of experience in a similar role.
- Strong Knowledge in DBMS,
SQL, PL/SQL, APIs calls (Json, XML).
- Fair Knowledge in Java,
.Net programing languages.
- Strong Knowledge in Shell
and Perl scripts.
- Strong Knowledge in system
administration Linux & Windows servers.
- Excellent troubleshooting
skills.
- Organized & highly
focused attention to Details.
- Excellent analytical skills
(listening, questioning, challenging etc.).
- Strong management skills.
- Strong result oriented and customer focused mentality.
- Excellent communication skills.
Benefits- Embark on an exciting journey with the
Fintech Experts.
- Join a workplace that actively
encourages and supports all talents.
- A support system where you have a safe
place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate
financial inclusion and make financial freedom accessible to all
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified