DESCRIPTION
Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon.
As a Vendor Consultant (VC) you will help shape and deliver on a strategy for managing key metric pillars for Amazon Vendors.
You will collaborate internally with leaders from Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon websites.
You will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Your focus will be on the strategic and operational aspects of managing the customer relationships with our vendors.
Key job responsibilities
• Support the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience;
• Partnering with Retail Team to manage vendor relationship by championing the vendor’s needs at Amazon;
• Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors;
• Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon;
• Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience;
• Conduct deep dive analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience;
• Provide thought leadership around planning, roadmaps and execution;
• Establish long term partnerships with key vendor partners for the group of vendors handled;
• Support the launches of new programs, categories and features;
• Conduct regular weekly and monthly business reviews with the vendors, highlighting business metric performance and building action plans;
• Metric influencing - understand metrics and create realistic forecasts. Take calculated risks, and react quickly with new action plans.
BASIC QUALIFICATIONS
• Bachelor’s degree.
• Advanced level of Spanish. (Min B2 Level)
• Minimum 2 years relevant experience in Vendor Management, Sales, E-Commerce, Account Management, Business Development, B2B services, Logistics Or In-Stock
• Communication skills: Ability to deliver concise & objective communication with Stakeholders and Vendors. Decision making. Quick problem solving (requires knowledge of our internal tools). Influencing skills - metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) and negotiations skills.
• Dive Deep. Identify gaps and look for solution, by using multiple channels. Keyword navigation. • Data analytics. Ability to collate clean, analyze, interpret and provide solution. Challenge and question data sources to arrive at the right data sets.
• Intermittent Excel Skills.
PREFERRED QUALIFICATIONS
Exposure to buying, planning & allocation, marketing or e-commerce will be a plus.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
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