Job Description
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Raya Auto; one of Raya’s subsidiaries is hiring a Workshop Engineer Supervisor
What will you do?
- Address customer inquiries, resolve complaints, and maintain strong relationships with customers to ensure exceptional customer service
- Provide regular updates on the progress of each job and promptly communicate any delays or concerns to the Aftersales Head.
- Provide technical guidance and support to technicians & Engineers, assisting them in diagnosing complex issues, troubleshooting, and finding effective solutions.
- Monitor and control workshop expenses, including labor costs, inventory, materials purchasing, quality checks, and equipment maintenance, to optimize profitability while maintaining high-quality service standards.
- Collaborate with cross-functional teams to develop and manage the technical budget, ensuring optimal utilization of resources.
- Ensure compliance with relevant industry standards, regulations, and safety guidelines, and maintain up-to-date knowledge of industry trends and advancements.
- Abide by the warranty procedure and ensure all warranty claims are properly documented and processed.
- Communicate with brand owner for any issues related to product quality, technical support, or service requirements.
What will you need?
- Minimum 5 years of experience in the Automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair procedures, to understand strategic relation suppliers0
- Excellent customer service skills with a strong commitment to delivering exceptional service.
- Ability in data analysis.
What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Job Details
- Job Location
- Cairo Egypt
- Company Industry
- Investment, Securities & Funds
- Company Type
- Employer (Private Sector)
- Job Role
- Engineering
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
Preferred Candidate
- Degree
- Bachelor's degree / higher diploma