Workshop Manager

About us:
Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We aim to impact millions of Egyptians by becoming the go-to online platform for selling their cars directly in just a few hours or seamlessly buying high-quality, affordable cars.
About the Role:
We seek a dynamic Workshop Manager to lead our workshop operations, including body, paint, and electro/Mechanic. The ideal candidate will ensure efficient operations while maintaining high quality and customer satisfaction standards.

What You’ll Do

• Oversee the day-to-day operations of the workshop, including electro/mechanic and Body and paint. 
• Set and achieve department goals and objectives, focusing on productivity, cost controls, and service quality.
• Recruit, train, motivate, counsel, and monitor the performance of all workshop staff.
• Monitor and control department performance using appropriate reports, tracking systems, and surveys.
• Foster harmony and teamwork within the department and with other departments.
• Ensure compliance with manufacturer warranty and policy procedures.
• Account for all documents, ensuring accuracy and completeness.
• Facilitate technical training for employees and recommend training as needed.
• Coordinate parts orders to ensure availability for service jobs.
• Maintain high-quality service repairs and minimize comebacks through thorough final quality inspections.
• Stay updated on new equipment and tools available and recommend purchases.
• Ensure proper care, storage, and inventory of special tools.
• Handle escalations promptly and effectively.
• Maintain a safe work environment for all employees.

Who you are

• 12+ years of related experience or equivalent combination of education and experience.
• Bachelor's degree in Engineering or equivalent
• Strong knowledge and experience in refurbishment operations
• Proven track record of leadership and management in a workshop environment.
• Experience in forecasting goals and objectives for departmental success.
• Familiarity with warranty and policy procedures.
• Ability to train and develop employees to meet performance standards.
• Excellent problem-solving skills and ability to handle customer escalations effectively.
• Experience in maintaining a safe work environment.

Skills:
Strong leadership and management skills.Effective communication and interpersonal skills.Ability to analyze data and draw valid conclusions.Detail-oriented with a focus on quality and efficiency.Ability to handle multiple tasks and prioritize effectively.