Escalation Support Engineer – Engineering Support
Join the team that is the vital link between Customer Support and Development at Mimecast
Are you passionate about providing the highest levels of technical support? Do you have a strong knowledge of cybersecurity? If working for a leader in this space and being responsible for helping customers stay protected is important to you, this could be the role for you.
Why Join Our Team?
“Were a global team within a global company offering a diverse culture that's welcoming and supporting. We value all that our Mimecasters offer, each one contributing to our success. I am excited to see what you can bring to the team” - Hiring Manager
What You’ll Do
The Escalation Support Engineer is part of the global Engineering Support team providing 3rd line support and acting as a conduit between our Technical Support teams and our development teams.
The Engineering Support team is a diverse team located globally to provide a 24/7 support function using the follow the sun support model. We operate an on-call process and participation would be expected once fully trained.
Your responsibilities will include:
What You’ll Bring:
What We Bring
Join our Engineering Support team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements.
Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!
We believe in ‘growth that’s good, we have ‘a culture that cares’ and we are on a ‘mission that matters’.
Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:
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DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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