Analyst – O2C Collections

Harsco Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.

About Harsco Environmental

Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range of by-products for specialized applications across industry, construction and agriculture, which utilize Harsco’s expertise in mineral materials.

Responsibilities

• Collect past due payments while exhibiting professional and effective communication skills for optimal outcome
• Monitor accounts receivable balances for assigned portfolio by contacting customers via emails and timely follow-up.
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to Leadership & Ops team
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Provide accurate forecasting of collection promises
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Prepares outstanding accounts reports and gathers credit and/or reference information. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Responds to inquiries from customers.
• Document and notify Leadership of issues or payment discrepancies
• Collaborate with AR Cash Application team to ensure cash is properly deposited and accounted on customer accounts.
• Performs other duties as assigned.

• Graduation or a Bachelors Degree in Accounting/Finance or a related field
• Candidate should have 3+ years of experience in Global O2C Collections, Dispute Management.
• Candidate should possess Excellent written/verbal Communication skills.
• Strong customer service, interpersonal skills are required.
• Proficiency in Microsoft Office suite (Excel, Word, Outlook, Teams)
• Understanding of Order to Cash processes
• Candidate must be flexible to work for night shift to support US business hours and able to work flexible hours when needed.
• Must have the ability to analyze and solve problems, prioritize tasks and work independently.

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.