Analyst Programmer

Title                 Analyst Programmer

Department      Workplace Investing Support / WPFH

Location          Bangalore

Reports To      

Level                Application Support - 2

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Support/ WPFH team and feel like you’re part of something bigger.

About your team

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Workplace Investing channels.The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.

About your role
The Workplace Investing business comprises of Fidelity’s institutional business units in the UK and other parts of Europe and is a strategic area targeted for growth over the coming years. Technology has been acting as the key enablers for the business in achieving their goals. This role is for a highly motivated technical resource to work within the Workplace Investing team. He/She will need to work on multiple technologies and will be responsible for the technical analysis and support of applications on cloud and on prem as per the requirements.

About you

Key Responsibilities

• Maintaining and improving performance and availability of all Fidelity’s customer facing transactional sites.
• Full maintenance and support of High / Low Severity Issues for all Fidelity production transactional web applications.  The role involves diagnosis and research of various technical issues, designing and coding fixes.  Ownership of problems from first notification right through to resolution. 
• Enforce current standards and introduce improvements
  • Identify failings/weakness in current tools/applications and working practices
  • This includes both process/standards and technologies/tools
  • Requirements for project delivery/handover
• 1st Line Support
  • Provide technical skills to resolve incidents under direction of Tech Specialist where necessary
  • Primary focus is on restoration of service.
• Participation within an on call support / Rota based service provision as demanded.
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.)
• Provision of input to development of software solutions for incident fixes and preventative System Change Requests.
• Input into the documentation of Application Recovery procedures.
• Liaison with other application development / support areas
• Liaison with other systems operations team (e.g. Unix, DBA, DAS etc)
• Proactive sharing and transfer of skills with other team members.
• Provide input into Disaster Recovery and BCP plans / processes.
• Knowledge of and input into environment initiatives within the overall systems function.
• Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
• Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment. 
• Champion the Recovery group both within Web Delivery and to the rest of Technology and the Enterprise

Experience and Qualifications Required

Must have:

• Willing to work in Support (Along with UK Shifts & 24X7 On-call On rotation)
• At least 2 years of Java/J2EE (development or support experience), Unix
• Spring / other IOC containers, RESTful Services, Spring Boot
• Knowledge of Cloud Based architecture / PaaS, Pivotal Cloud Foundry (PCF), Amazon WebService (AWS)
• Working Knowledge of React.js, NodeJS, Backbone.js or Marionette.js and willingness to work in them
• IBM WebSphere Portal Server, Liberty, Websphere 6.0, Websphere 4, I.H.S
• Hands on experience of RDBMS, Oracle / Sybase and SQL
• Hands-on technical development for tactical fix & automations
• Experience of best practices development methodologies. Especially Agile/DSDM/XP
• Knowledge of XML and practical experience using it with Java

Feel rewarded:

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.