Application Engineer, Amazon

Join our Catalog Support and Programs team and help shape the systems that power Amazon's product selection worldwide. In this role, you'll solve complex data and catalog challenges that directly impact how customers discover products, working across teams to drive meaningful improvements to Amazon's catalog quality and data integrity.
Key job responsibilities
- Analyze catalog data and metadata to identify inconsistencies, root causes of defects, and opportunities for process improvement
- Monitor data flows and ticket queues, ensuring timely resolution and adherence to service level agreements
- Collaborate with business teams, technology partners, and cross-functional groups to understand requirements, troubleshoot issues, and implement solutions
- Migrate metadata and business rules from existing manual processes into unified platform systems to enhance listing experiences
- Research and interpret data from multiple sources to develop actionable insights and recommendations for catalog quality improvements
A day in the life
As an Application Engineer I, you'll focus on supporting our catalog systems and helping resolve item-related issues that affect our retail and merchant partners. Your day might include analyzing data inconsistencies in our catalog metadata, collaborating with business teams to understand root causes of catalog problems, and working with technology partners to implement solutions that improve data quality. You'll monitor data flows, track ticket resolution timelines, and dive into complex datasets from multiple sources to uncover insights. Beyond routine support work, you'll also contribute to larger initiatives like migrating business rules into our unified platform, giving you exposure to both immediate problem-solving and longer-term system improvements.
About the team
We are the Selection and Catalog Systems team, responsible for the infrastructure that enables Amazon to offer customers the largest, highest quality, and most current product selection available. Our team works globally to support business units and ensure our catalog systems operate smoothly. We're looking for someone who will become a trusted partner to our internal stakeholders—helping them understand data, troubleshoot issues, and identify opportunities for improvement. Together, we're building systems and processes that make it easier for our business teams to maintain accurate, comprehensive product information. If you're excited about working on problems that have real scale and impact across Amazon's business, this is a great opportunity to grow your skills while making a tangible difference.
- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Bachelor's degree or equivalent
- 1+ years of technical support experience
- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.