Job description
Responsibilities Direct Responsibilities · Providing technical and functional support · Managing incidents within the scope and guaranteeing the eradication of problems · Implementing monitoring and supervising the application’s technical and functional components · Monitoring the smooth implementation of processing according to the production plan · Monitoring the condition of the application’s technical components · Ensure that the application meets its functional requirements and operates as intended · Checking the proper running of application backups and restoration · Orchestrating and managing the various releases within the scope · Creating and enriching the application document framework · Maintaining operating procedures · Create and Deploy updates for Obsolescence, patches · Create SOP's, perform knowledge transfer and cross training for proper backup in team.
· Effective communication across multiple teams including development team (IT) and other stakeholders.
Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.
Contributing Responsibilities · Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation · Contributing to the construction of production dashboards and undertaking the actions defined for improving the service · Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets (mandatory): • Knowledge and proven experience with Operating Systems- Linux, windows • Proven experience with Scheduling tools like Autosys • Knowledge of any monitoring tools (e.
g., Dynatrace, ELK, Grafana) • Familiarity with database technology is required: Oracle and SQL Server.
Capability to execute basic scripts and queries • Expertise in scripting on one of these (e.
g., Python, Bash, PowerShell) • Experience with File Transfer Protocols like CFT • Experience with any cloud platforms (preferably IBM Cloud) • Understanding of ITIL or similar ITSM frameworks & tools(e.
g, ServiceNow, JIRA service management) • Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.
) • Strong English communication and collaboration skills.
Secondary skill sets (good to have): • Familiarity with Ansible, containerization technologies (e.
g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift • Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management • Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
Skills Referential (Required knowledge, skills and abilities) Behavioral Skills: Communication Analytical Ability Team Player Transversal Skills: Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor’s degree or equivalent Location: Mumbai
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