Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain reliability and efficiency within the business environment, contributing to the overall stability and success of organizational processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Strong analytical and problem-solving abilities related to application support and issue resolution.
- Experience with system monitoring and diagnostic tools to identify root causes of software issues.
- Ability to work effectively within a team environment and contribute to collaborative problem-solving.
- Good communication skills to interact with technical and non-technical stakeholders.
- Familiarity with business process workflows and their integration with software systems.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
