Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Sales Force Automation
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions that ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system processes and workflows to enhance overall efficiency.
- Mentor junior team members to support their professional growth and development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Sales Cloud Sales Force Automation.
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Experience in managing and supporting enterprise-level business applications.
- Ability to collaborate effectively with cross-functional teams to drive solutions.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to articulate technical information clearly and concisely.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Oracle Sales Cloud Sales Force Automation.
- This position is based at our Chennai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
