Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Integration Suite
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring seamless operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BTP Integration Suite.
- Experience with integration technologies and middleware platforms related to SAP environments.
- Strong problem-solving skills with the ability to analyze complex system interactions.
- Familiarity with monitoring tools and techniques to detect and diagnose system issues.
- Ability to work effectively in a collaborative team environment while managing individual responsibilities.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP BTP Integration Suite.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
