Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAS Base & Macros
Good to have skills : Microsoft SQL Server
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Monitor system performance and recommend improvements to prevent future disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAS Base & Macros.
- Good To Have Skills: Experience with Microsoft SQL Server.
- Strong analytical skills to diagnose and troubleshoot complex software issues.
- Ability to work with large datasets and perform data manipulation efficiently.
- Experience in scripting and automation to streamline support processes.
- Familiarity with software lifecycle and incident management practices.
Additional Information:
- The candidate should have minimum 5 years of experience in SAS Base & Macros.
- This position is based at our Chennai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
