Assistant Manager Vendor Management

Job Purpose :

This role will provide YOU the opportunity to manage global service requests to oversee and support the process to purchase learning, learning services, and HR services. The role encompasses working collaboratively with multiple stakeholders, customers and vendors within Vendor Management scope while adhering to global standards and request management processes.

Key Responsibilities :

• Assist customers and requesters to ensure they have a positive customer experience.
• Manage requests ensuring the delivery of high-quality learning/HR services that meet org objectives and customer's expectations for GSK.
• Evaluate potential vendors based on criteria such as price, quality, reliability, and alignment with the company's values and objectives. They may also negotiate contracts and terms of engagement.
• Support the development of enriched P2P related Procurement supplier data, linking together master data sources (ERP, ARIBA Sourcing, ARIBA contracts, external tools) with transaction level detail to enable detailed analysis and generate insights.
• Relationship Management: Building and maintaining strong relationships with vendors is a core responsibility. Vendor managers communicate regularly with vendors to address concerns, resolve issues, and ensure that the vendor's performance meets or exceeds expectations.
• Performance Monitoring: Vendor managers closely monitor the performance of vendors to ensure they meet agreed-upon service levels, quality standards, and contractual obligations. This involves setting key performance indicators (KPIs) and tracking vendor performance against these metrics.
• Cost Management: Vendor managers are often responsible for cost management and cost optimization related to vendor contracts. They may negotiate pricing, seek cost-saving opportunities, and ensure that the organization receives value for the services or products provided.
• Risk Management: Identifying and mitigating risks associated with vendor relationships is critical. Vendor managers assess potential risks related to vendor performance, compliance, data security, and other factors, and they develop strategies to manage and mitigate these risks.
• Compliance and Legal Considerations: Ensuring that vendor relationships comply with legal and regulatory requirements. Vendor managers work with legal and compliance teams to ensure that contracts and agreements meet legal standards and industry regulations.
• Partner with the Data & Analytics team to identify and implement areas of improvement to reporting operations and data processes and ensure efficient operations with the offshore service teams.
• Use SN to resolve problems and identify improvement opportunities.
• Participate in continuous improvement projects and initiatives to enhance the customer experience.

Job-Related Experience :

• 5 or more years of relevant experience.
• Working knowledge of tools e.g., ServiceNow, Ariba, SAP
• Proven planning and organizational skills and able to multi-task and problem solve
• Able to prioritize multiple projects whilst ensuring accuracy and meeting deadlines.
• Attention to detail and ability to develop reports and summarize data to support business requirements. Working knowledge on use of pivot tables within excel.
• Experience of influencing customers, stakeholders.
• Experience of working with external service providers/contractors is strongly preferred.
• Advanced IT skills including MS Office (Word, Excel and PowerPoint, PowerBI)
• Experience of AAR’s and subsequent implementation.

Other Job-Related Skills/Background

• Maintain a high level of integrity while balancing multiple priorities and responsibilities.
• Attention to detail.
• Focused on solution thinking and agile in learning new systems and processes. Motivated and interested in learning new technologies.
• Ability to communicate both verbally and in writing with all levels both internal and external of organization.
• Ability to work with many different areas of the business including – finance, procurement, the COE, and requestors from various business units.
• Demonstrate a serious commitment to accuracy and quality while meeting goals or deadlines.
• Sense of urgency, flexibility, and accountability.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
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