Job Title: Associate Director – Custom Products Location: Mumbai / Gurgaon Experience: 12+ Years
Key Job Responsibilities
Requirement Gathering & Planning
Proactively engage with business teams on leads and opportunities for custom software development and special projects
Define and create the product and solutions basis customer requirements.
Owner of all custom software sales, solution and development activities
Drive solution implementation, post-production adoption and solution sell ability to other similar merchants.
Own the roadmap for the product around Customer customization requirements, Customer implementations, Product & feature backlog, Parity, or superiority with competition
Ensure that the requirements specifications are defined and delivered unambiguously for the tsd engineering teams to develop and deliver the software.
Formulating product strategy factoring industry trends, market, and competition
Productize solutions, replicable across customers and industries, create solution offerings
Deliver revenue targets for Custom Software Solutions and Delivery team
Development
Functionally translate and map the business domain to a technological solution domain
Collaborate with tsd delivery team leaders to arrive at the detailed solutions, efforts, and implementation plans
Define and manage the delivery timelines and scope
Collaboration
Evangelize and communicate the implementation plan to all stakeholders including customer
Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
Work with Marketing to bring new features to life on various communication touch points.
Risk identification
Highlight and mitigate any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancements
SLA & Governance
Identify and fix root causes around technical errors
Ensure that SLAs committed to customers are upheld and any lapses are identified within permissible time frame
Scope of Impact / Influence
Lead and deliver medium to large customization projects, solving customer business problems. Drive profitability and generate revenue from TSD function
Collaborate with Sales, Product and Engineering to deliver best payment software solutions
Minimum Qualifications
12+ years of overall technology industry experience in Software Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
Should have managed medium to large teams, as solution architect manager
Technical Experience
Should have experience working as a Solution Architect
Hand-on experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
Database: MS SQL, MySQL, MONGODB, Graph Database etc.
Integrations: SAOP and RESTful API
Understanding of Payment services, architecture and integrations
Experience with tools such as JIRA
High performing Behaviors
Customer Focused – Does what is right for the customer
Be a change agent and willing to challenge status quo while helping to drive the necessary changes
Ability to influence management matrix to achieve outcomes without direct responsibility
Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity
