Asst Manager -Customer Service (CHB)

About BDP International: 

PSA BDP, a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions, is headquartered in Philadelphia, USA. It serves a wide range of multinational customers across diverse industry verticals, providing services that include lead logistics (LLP) and fourth-party logistics (4PL) solutions; ocean, air, rail and road transportation; barge services; complementary port services; origin management, export freight forwarding; import customs clearance and regulatory compliance; trade compliance, analytics and optimization solutions; contract logistics; project logistics; warehousing, and supply chain visibility and predictive ETA tracking through proprietary Smart technology and applications. PSA BDP is a unit of PSA International, a leading global port operator and trusted supply chain partner to cargo stakeholders. 

Responsibilities:

Sr,No.

Activity Name

1

Job /documents scrutiny

2

ETA checking for FCL , LCL shipments & MBL taken from agent for LCL shipment

3

Scrutiny table sending to client with requirements

4

Pre alert mail to EDI Team, including part documents received, I have to search all mail & take documents from it because all documents in part from client

5

Daily Follow up for pending documents, all documents comes in parts , so lots off follow up.

6

Daily follow for checklist & BOE filing

7

Checklist checking with pre alert- inclusive of generic name of Product, PTR taken or not?, CTH as per the Client

8

Checklist sending as per the format given by Client

9

Follow up for checklist approval from Client

10

Duty mail to client

11

Prior to final updation in excel file

12

IGM & BOE details checking before duty request

13

MRP letter activities-draft letter to client

14

Follow up for MRP letter  from Client

15

MRP letter sending to Nhavasheva Team

16

MRP sticker Product name , Generic name, Price , COO, Month of import , updation & send to stickers to Printing

17

Follow up for the MRP stickers

18

BULK  sticker Product name , Generic name, Price , COO, Month of import , updation & send to stickers to Printing

19

IGM tracking as per ETA & send to concern for action

20

Duty payment follow up with Client

21

Deferred duty tracking , send balance duty requests

22

Duty paid info share with Nhava Sheva Team