Business Analyst

Job Description:

As a SAP specialist he/she should have a good knowledge in SAP QM module. He/she should understand the quality management and quality notification processes and dependencies to other modules/processes. Furthermore knowledge on new technologies like SAP UI5, UX and SAP HANA is needed. Improvement by monitoring the applications / interfaces is key to prevent incidents then he/she should have knowledge in Solution Manager (SOLMAN) and data analytics. 
In the Application Services department, he/she needs to have a strong customer focus. 
As the concerned domain is providing Application Services to Aircraft Manufacturing and production he/she should understand the business activities itself, its criticality and be able to prioritize resolution of incidents. 
The candidate will work in an international, distributed and multi-functional team; using an agile mind-set and methodology. 

Qualifications & Experience:

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We are looking for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.  

1) Graduate with 2-3 years of experience in SAP. 
2) Skilled in SAP debugging & report analysis 
3) Minimum one experience in Support or customer service. 
4) Skills in QM processes in an industrial context 
5) Skills in SAP QM, MM. 
6) ITIL certified 
7) Good problem solving and analytical skills 
8) Customer facing skills. Worked with European customers 
9) Excellent communication skills in English

Responsibilities:

●   Provide best in class level of service to Airbus internal customers
Understand business processes and technical architecture of Airbus application      portfolio
His/her primary functions are incident / problem management resolution, functional support & Continues Service Improvements.
Perform root cause analysis and performance improvement 
●   Identify and propose service improvement 
●   Provide expertise support to the full chain of support
Analyze and propose/implement to Improve incident resolution quality
Write/Update knowledge management articles with incident analysis 
●   Communicate on specific technical topic 
●   Train support team members 
If required, Candidate shall be willing to travel to Europe for business purpose

Success Metrics
Success will be measured in a variety of areas, including but not limited to
Solve issues on time and in quality
Propose and implement service improvement
Achieve the customer satisfaction
 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.