Collections Supervisor

Elsevier is the world’s leading provider of professional information solutions in science and health, legal, risk management, and business-to-business sectors.

About the Role

This role is responsible for managing collections activities in the country / business by providing local and global Collections Management Information. Effectively supports and collaborate with the Sales organization on all credit related matters. Ensure effective and efficient operational management – striving for operational excellence.

·Having good rapport with others on the team and across teams. Works effectively with others to get work done. Handles difficult situations, minimizing conflict. Treats all individuals with respect.

·Having experience setting SMART stretching goals for self, individuals and team. Ensures stretch goals link through to strategic priorities. Builds confidence and commitment in individuals to achieve goals. Helps individuals stay focused on priority goals. Sets high standards for performance on stretch goals. Communicates high expectations for performance and confidence in the team.

·Listening and questioning skills to effectively understand another person’s needs. Coaches others on a regular basis. Gives timely, specific and appropriate feedback about development needs. Provides reinforcements on efforts and progress. Advocates for individuals with able performance and potential within the organization. Encourages team members to take personal ownership and responsibility for their own development."

·Providing clear instructions and directions to others. Can both effectively listen to and effectively question to understand another’s viewpoint. Helps others understand situations by communicating business context.

·Addressing unexpected situations. Positive in acting and removing obstacles to action.
Can be counted on to follow through on actions. Encourages others to take their own initiative when faced with a problem. Provides appropriate amount of information, resources and support without undermining the individual’s full ownership of objectives and their success.

·Having good understanding and applying change management methodology to change initiatives.
Looks for ways to improve own work processes. Plans to prepare for changes that may affect the business or team. Maintains a positive outlook in the face of a changing environment. Can clarify how changes affect individual, team and wider division. Effectively seeks out ways to continually improve team activities.

·Experience in (B.COM, Finance) with full/part accountancy qualifications.

·Three to Five years experience in collections management.

·Have a focused team leader, with excellent communication skills and able drive.

·Able to work under tight time pressure, still maintaining high standards and not only personally but also within the team.

·Experience in encouraging and supporting team members in their personal development and positively engaging with others to improve business processes.

Work in a way that works for you

We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

·Group Health Insurance Policy (covering self and family)

·Group Life insurance/accident policy

·Generous long-service awards

·New Baby gift

·Subsidised food provided (applies to India- Chennai)

·Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

·Free Transport provided to and from the office (applies to India-Chennai)

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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