Communications Specialist, Internal , Operations Internal Communications

Amazon India is seeking a creative, self-motivated, and analytical internal communications specialist to join our internal communications team for the Operations business in India. The individual will be responsible for developing and implementing functional communication and engagement campaigns that convey compelling stories to the Amazon India Operations team , which consists of Amazon Customer Fulfillment and Amazon Transportation Services.
As an internal communications specialist, you will collaborate with Amazon India Operations leadership to support internal communications, both online and offline, through channels that provide extensive reach and scale. You will closely engage with various internal stakeholders to uncover stories that highlight Amazon Operations as a desirable workplace and an employer of choice. Additionally, you will partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and the communities they serve.
Operating in a dynamic environment, you will be accountable for measuring, maintaining, and enhancing the quality of our outreach, while collaborating with internal business teams as necessary. You must possess the ability to oversee agencies that deliver high-quality print, digital, and video production for all internal communication initiatives. The ideal candidate will demonstrate strong copywriting, proofreading, and editing skills. The ideal candidate is passionate about building creative, data driven, internal communications that have clear, measurable outcomes. They are an idea generator and builder of mechanisms that scale, with a strong sense of accountability, and a keen focus on delivering great customer experiences. They will collaborate effectively in order to move quickly.
The ideal candidate will embody the highest standards, demonstrating a strong bias for action, a sense of ownership, and enthusiasm for managing multiple priorities.
Key job responsibilities
Key responsibilities include, but are not limited to:
• Collaborating with key stakeholders, such as site leads, HR, and Operations managers, to devise a communications plan for Amazon India Operations.
• Executing the internal communications plan for new programs, policies, and changes, leveraging agency support when necessary.
• Managing communication channels and monitoring channel usage through metrics.
• Proactively identifying emerging topics and developing plans to communicate with stakeholders.
• Partnering closely with HR at operation sites to facilitate execution of the internal communications plan during issues and crises.
• Collaborating with agencies to ensure collateral is translated appropriately for associates.
• Measuring the impact of communication efforts.
• Actively integrate Amazon’s core business values and initiatives into everyday practices.
• Establishing stakeholder relationships across various businesses to shape a news agenda relevant to Amazon India Operations.
• Being hands-on and adaptable, even when tasks fall outside the typical scope.
• Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees.
• Navigating a complex organizational structure and influencing stakeholders with competing priorities.
• Serving as a trusted advisor and subject matter expert for OIC’s business leads.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- Bachelor's degree in communications, public relations, or a related field
- 5+ years of recent professional communications or public relations experience
- Exemplary written and oral communication skills
- • Post graduate degree or diploma in communications is preferred
- • Past experience of working in a manufacturing/ factory set up.
- • Handled agencies and managed multiple stakeholders
- • Experience with e-commerce, retail or process operations would be an advantage
- • Ability to thrive in a fast-paced environment
- • Collaborating with global teams