Data Center Operations Cluster Manager, BOM - DCO

Data Center Operations Manager for the world’s biggest Cloud Infrastructure.
Amazon Data Services India Private Limited (“ADSIPL”) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team.
We are currently expanding our infrastructure management team and we are looking for a senior manager with experience in people leadership, a strong technical understanding of data center operations and infrastructure, and the drive and vision to take ADSIPL Data Center Operations into the future.
The Data Center Operations Manager is a senior leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed.
The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems. The candidate will have a strong understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent, and managing performance of their team and organization. They will be creating, tracking and controlling budgets; strategically planning through use of metrics; sponsoring, reporting and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Key job responsibilities
About The Role:
· Lead and supervise a team of Data Center Managers and Engineers across multiple data centers, installing, maintaining and decommissioning network and server hardware
Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.
Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
Mentor, train and develop career progression for direct reports and members of the organization
Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Coordinate support of change management resources in partnership with electrical and mechanical operations teams
Develop, improve, and share operational best practices across the region and with peers globally
Ability to oversee and manage complex projects for delivery against tight timelines to exceed customer expectations.
We are open to hiring candidates to work out of one of the following locations:
Mumbai, MH, IND
- 9+ years of experience in Data Center Operations, IT Operations or similar roles
- 6+ years of experience in managing managers. The ideal candidate must have team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment.
- 4+ years of experience with collecting and reporting key performance metrics and/or data modelling to continuously measure and improve operational status quo.
- 5+ years of cumulative experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices
- 4+ years of experience managing geographically dispersed teams
- 3+ years of experience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.)
- 3+ years of data driven experience to demonstrates initiative and proactively seeking solutions to problems
- 3+ years of experience in excellent verbal and written communication
- 3+ years of project management experience
- 5+ years experience working with Linux or Unix systems administration or Network Operations
- Proficiency in Microsoft Office - Word, PowerPoint, Excel, Visio