The WW DSP Analytics team is a centralized analytics organization within Amazon's Last Mile Delivery Service Partner (DSP) program. We build best-in-class solutions that enable data-driven decision making across our global DSP ecosystem. Our team partners with internal stakeholders, DSP owners, and cross-functional teams to deliver insights that drive operational excellence, business growth, and the success of small business owners in Last Mile delivery. Our work directly impacts customer experience, driver and station associate experience, DSP success, and Amazon's sustainable growth.
We are seeking a passionate Data Scientist with strong machine learning and analytical skills to join our team. You will work on challenging problems in the delivery planning space, applying data science rigor to generate actionable insights that support DSP performance measurement and continuous improvement.
Key job responsibilities
Develop Science Solutions for DSP Performance: Design and implement data science solutions to optimize Delivery Service Partner (DSP) operations, capacity planning, and performance measurement across the global DSP network
Apply Advanced Machine Learning Techniques: Leverage solid research experience in Machine Learning and statistical modeling to identify opportunities for improving DSP analytics, forecasting models, and performance measurement systems
Optimize DSP Program Policies and Sentiment Risks: Analyze sentiment risks and enhance existing algorithms that support DSP program management, including scorecard metrics, capacity reliability models, and performance evaluation frameworks
Analyze Business Requirements with Return on Investment (ROI) calculation: Demonstrate superior logical thinking by quickly approaching large, ambiguous problems, translating high-level DSP program requirements into mathematical models, and applying models to predict the return on investment.
Build Production-Scale Analytics: Contribute to the development and deployment of scalable data models, dashboards, and automated reporting systems that enable self-service analytics for DSP stakeholders
Accelerate GenAI footprint: Partner with Data Engineers to expand our GenAI tools and improve developer productivity along with raising the bar on data quality.
Conduct Independent Data Analysis: Mine and analyze complex datasets across multiple domains (performance metrics, financial data, operational data) using programming and statistical analysis tools to generate actionable insights
Thrive in a Collaborative Environment: Excel in a fast-paced analytics organization that encourages collaborative and creative problem-solving, measure and communicate analytical risks, constructively critique peer work, and align research focuses with DSP program strategic needs
Partner Cross-Functionally: Work closely with Business Intelligence Engineers, program teams, and DSP stakeholders to define KPIs, validate analytical approaches, and ensure insights drive meaningful business outcomes
- 1+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience
- 2+ years of data/research scientist, statistician or quantitative analyst in an internet-based company with complex and big data sources experience
- 1+ years of creating or contributing to mathematical textbooks, research papers, or educational content experience
- Master's degree in Science, Technology, Engineering, or Mathematics (STEM), or experience working in Science, Technology, Engineering, or Mathematics (STEM)
- Ph.D. in Science, Technology, Engineering, or Mathematics (STEM)
- Knowledge of statistical packages and business intelligence tools such as SPSS, SAS, S-PLUS, or R
- Knowledge of machine learning concepts and their application to reasoning and problem-solving
- Experience with clustered data processing (e.g., Hadoop, Spark, Map-reduce, and Hive)
- Experience working with or evaluating AI systems
- Experience applying quantitative analysis to solve business problems and making data-driven business decisions
- Experience effectively communicating complex concepts through written and verbal communication
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