Digital Client Services – Business Analyst - Associate

Job Responsibilities

• Work with Line of Business (LOB) data owners  to identify, understand, and deliver critical metrics to measure operational service performance and Client Experience (CX).
• Perform project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
• Perform data analysis, including data collection, synthesis, and translation of results into concrete metrics or deliverables
• Define data taxonomy and requirements for functional partners. Work with minimal direction/independently, keeping management informed of progress and escalating issues
• Assist in ad-hoc data-mining, data-representation and analysis as may be required by the business
• Understand current data architectures and leverage for measurement of success and identification of opportunities. 
• Develop data driven insights into Client Service, including historical comparison, global variability, future trends and understanding of key drivers.
• Rapid prototypes to iteratively drive transformation agenda and validate impact to end-users.
• Own the strategic partnerships with expert analytics and technical teams to enhance our data and data analysis offering
• Work closely with data science, AI/ML and business teams to drive the end-to-end lifecycle of our products
• Partner with technology teams to ensure a successful deployment of analytics products

Required Qualifications, Skills and Capabilities

• Degree in a quantitative discipline, e.g., Engineering, Sciences, or similar in competitive BSc degrees.
• 7+ years of experience in financial services organization (Sell-side firm is a plus)
• Data analytics skills covering as a basis, but not limited to MS Excel, access database, Alteryx, Tableau for business and data analysis.
• Intermediate to Advanced SQL skills.
• Data literacy and comfort to engage with AI, Machine Learning partners for analysis tasks – python and R skills for data analysis is a plus.
• Able to work with non-specialists in a partnership model, conveys information clearly and creates a sense of trust with stakeholders.
• Practical experience with data analysis and comfort with rapid prototyping and experimental design. 
• Ability to influence multiple stakeholders without direct authority.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.