Digital Solutions Manager,Mumbai

Position Summary:

Dental laboratories, dental clinics and clinic Inhouse laboratories are increasingly utilizing digital workflows in their daily prosthetic works, resulting in an increasing need for solid knowledge of these workflows both at customers as well as in the Straumann Group’s organizations. The successful candidate will be responsible for Digital Restorations.

This position will focus on conducting trainings and education courses for lab technicians and doctors. This role will cover parts of the following portfolio depending on the candidates abilities: laboratory scanners, CAD & CAM design for laboratories and chairside applications, milling and printing applications, sintering, guided surgery, intra oral scanners. The Digital Solutions Manager helps to develop together with APAC T&E Training Center Manager training programs, gathers and prepares training contents and conducts training, typically in a train-the-trainer setup and conducts training for customers.

YOUR PROFILE

• Dental clinician / technician with a profound knowledge of dental workflows at dental laboratories and dental clinics
• Extensive experience in conducting training, preferably in dental environment
• Capable of working at a high level of independence across organizations and at various levels
• Strong communication skills and didactic ability in order to inspire and influence change of habits in training participants

Primary Objective: 

• Installation, training and on-going support of new and existing capital equipment.
• Act as the first level of support for Straumann India’s digital customers of Scanners, 3D Printers, Milling & grinding equipment, CARES visual software
• Lead the launch of future Straumann Group digital products
• Lead the training and education for Digital portfolio
• Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory to generate new business for the organization’s products and services.
• Analyze the territory potential and determines the value of existing and prospective customers' value to the organization, creating and managing a customer value plan for existing customers, highlighting profile, share and value opportunities.

Critical to the success of this role is also being a self-starter with the ability to work autonomously, being highly organized and having excellent communication and presentation skills.

Principle Tasks: 

• Deliver Digital and Prosthetic training courses according to the corporate T&E agenda to both internal and external customers
• Develop a high level of skill in the planning, use and design of Implant Prosthetics, further processing of screw retained bars and bridges and tooth retained crowns and bridges.

• Liaise with Straumann Implant & Prosthetics key opinion leaders and conduct special trainings

• Provide step-by-step guidelines for products and solutions
• Be a content provider for Straumann India and Straumann India’s customer’s  

Knowledge Transfer: 

• Liaise with Global Trainer team, Global Product Management Team to gain a high-level understanding on the technical and clinical aspects of digital solutions
• Disseminate appropriate knowledge to Straumann India, Distributors, Associates and Key Opinion Leaders so that we can build our reputation as experts in Digital technologies and their application to aesthetic restorations.
• Work with Global Product Management, Digital Marketing team to broaden Straumann India’s Product Managements understanding of Straumann and competitors applications.

Requirements: To be successful in the role you will 

• be a senior dental technician / dental clinician with fundamental and advanced knowledge in implant and tooth-borne prosthetics and able to demonstrate a high level of Digital and Analog skills
• Critical to the success of this role is also being a self-starter with the ability to work autonomously, being highly organized and having excellent communication and presentation skills.
• Be enthusiastic about training & education and have a strong desire to help others improve their skills. Show flexibility to adapt to diverse training environments 
• Multiple years of experience with CAD software and digital workflows
• Be aware of needs of participants who have different backgrounds and skills 
• Have outstanding learning and communication skills; both verbal and written
• Must be able to communicate in Hindi and English fluently. Knowledge of any other Indian language is a strong asset
• Be committed to delivering exceptional customer service 
• Display a positive attitude, dedication and enthusiasm 
• be able to plan effectively, priorities and work to deadlines 
• be able to work independently and to travel extensively (>60%) across India  
   

INTERESTED?

• Become part of a creative, inspired and engaged team on a mission: #WeRockDentistry 
• Bring your ideas to life – create your footprint in the dental industry
• You can expect an informal, hand-on working environment with opportunities to grow