Job description
Your role Responsibilities of this role are: • End-to-End My Quest Requests: Manage and resolve My Quest (MQ) requests efficiently. • Ticket Study & Kit-Spares Management: Create and modify kits and spares in Excel and 3DX and execute ownership transfer requests to CTS. • Data Accuracy: Update missing part parameters in 3DX through Jira when required. • BOM Management: Handle BOM updates and changes in BPCS. • Enovia Flow Management: Initiate and manage Enovia flows for kit and spare releases, ensuring replication in BPCS. • Review of MQ Tickets: Regularly review open MQ tickets and promptly raise concerns. • Timely Ticket Closure: Ensure timely resolution and closure of MQ tickets. • Stakeholder Communication: Collaborate with stakeholders to resolve escalations. • Jira Updates: Maintain timely task updates and accurate effort logging. • Project Updates: Provide regular project status updates. • Process Improvement: Support process and workflow improvement initiatives. • SOP Contribution: Develop and maintain SOPs and knowledge articles. • Change Management: Support adoption of new processes and systems. • Stakeholder Collaboration: Ensure smooth transitions and continuous improvement. • Business Continuity: Act as a backup for team members when required. • Team Coordination: Follow up on MQ tickets and support timely issue resolution. • Migration & Integration Support: Assist with migration and software integration activities. • KPI Adherence: Meet KPI targets and align with team performance goals. To succeed, you will need Bachelor’s degree in mechanical engineering Minimum 2-3 years industry experience. Experience in PLM software and ERP system Analytical thinking and Problem-solving attitude Good team player Fluency in oral and written communication skills. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location Option 2: Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco, GECIA office in Pune, Hinjewadi.
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