Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Executive Assistant
Role Overview
The Executive Assistant (EA) to the SVP, Value Enablement & Optimization serves as a strategic partner and force multiplier to the executive, enabling effectiveness across a complex, global, and high-growth function.
This role goes beyond traditional administrative support—acting as a central orchestrator of executive priorities, operating rhythm, and stakeholder engagement across Services, Core, and CNPF businesses.
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Key Responsibilities
1. Executive Operations & Prioritization
• Manage end-to-end executive calendar with a strong focus on priority alignment, time optimization, and strategic focus
• Proactively anticipate conflicts, trade-offs, and shifting priorities across global stakeholders
• Drive well-structured daily/weekly operating cadence (staff meetings, 1:1s, reviews)
2. Leadership & Meeting Orchestration
• Coordinate ELT, SteerCo, and cross-functional leadership forums
• Ensure meetings are purpose-driven, with clear agendas, pre-reads, and follow-ups
• Track action items and decisions, ensuring timely closure and accountability
3. Communication & Executive Narrative
• Support drafting and coordination of executive communications (emails, leadership updates, talking points, presentations)
• Ensure consistency of messaging across teams and stakeholders
• Act as a quality filter for materials going to senior leadership
4. Stakeholder Management & Connectivity
• Serve as a key interface between the SVP and internal/external stakeholders
• Build strong relationships across Product, Pricing, Customer Success, Strategy, and regional teams
• Facilitate alignment across a highly matrixed organization
5. Program & Initiative Support
• Provide light-touch coordination across priority programs (e.g., MVQ expansion, leadership updates, strategic initiatives)
• Track milestones, dependencies, and deliverables across teams
• Support preparation for high-visibility events, offsites, and leadership engagements
6. Travel & Logistics Excellence
• Manage complex international travel, ensuring seamless logistics aligned to executive priorities
• Coordinate visits, offsites, and leadership engagements across regions
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Candidate Profile
Core Capabilities
• Executive presence & judgment – operates with discretion, maturity, and strong business context
• Exceptional organization & prioritization – thrives in ambiguity and fast-paced environments
• Communication excellence – clear, concise, and executive-ready
• Stakeholder agility – able to navigate and influence across levels and functions
• Proactive mindset – anticipates needs, solves problems before they surface
Experience
• Proven experience supporting senior executives (SVP/EVP level)
• Experience in global, matrixed organizations
• Exposure to strategy, operations, or program-driven environments preferred
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What Success Looks Like
• Executive time is highly optimized and focused on strategic priorities
• Leadership forums are well-run, outcome-driven, and trusted
• Communication is clear, consistent, and high-quality
• SVP is well-prepared, connected, and operating at maximum leverage
• EA acts as a trusted extension of the executive office
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
