1. Purpose

Responsible for the error-free conduct of HR operations and maintenance employee records in the region

2. Key Responsibilities

Responsibilities

·Conduct the HR operations in the region as per the guidelines defined by the corporate HR team

• Prepare and maintain employee personnel files in the region; Ensure their regular updation and send periodic updates to the respective corporate team
• Maintain the HRIS data in the region including details of employee related information such as date of joining, grade, position, years of experience, educational background etc.

·Collate payroll inputs (Leave and attendance) for all employees in the region and send to the central HR Operations team on a timely basis as per the prescribed format

• Conduct full and final settlement process of attrited employees in the region and ensure timely completion of all activities related to the same including issue of experience certificate, PF transfer / withdrawals, coordination with other functions (IT, Finance) etc
• Ensure thorough verification of all employee data including date of joining, date of resignation, notice period pay calculation, any bond signed by the employees etc. before full & final settlement
• Ensure timely response and resolution of employee queries on HR operations and related activities
• Validate and send requests for various certificates such as service certificate, address confirmation certificate, name change certificate etc. to the central operations team as and when requested by the employees

·Ensure timely submission of tax proofs, administration of benefits and reimbursements for employees in the region as per the guidelines defined by the central HR Operations team

·Ensure timely availability of information on activities for the purpose of internal and statutory audits

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

1.

Conduct and ensure completion of functional activities in the region

·Timely preparation and updation of HRIS of employee records

·HRIS Accuracy (Number of instances of errors / discrepancies observed)

·Maintenance of leave and attendance data for all employees as per process and timelines

·Adherence to defined timelines for processing of Full and Final accounts

·Administration of employee benefits as per standard operating procedures

2.

Ensure timely response to employee queries in the region

·% queries responded within defined timelines and % escalated

3.

Audit and Compliance

·Number of instances of non-compliance pertaining to operations as observed in audit

4.

Ensure Performance Driven Culture

·Adherence to Performance Management system timelines and guidelines