About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Responsibilities
To assist the Residential Leader with day-to-day administrative duties of the Residential division; including organization, scheduling, purchase orders, daily labor reports and reconcile the work orders and billing process for any in-house service provided to homeowner in accordance with Four Seasons luxury service standards.
Tasks
Performs all administrative duties of the division (Purchase order, payroll, schedule, inventory, etc.)
Prepare written correspondence on behalf of the Residential Leader for approval
Coordinates the move-in date with Director of Residences for all residents
Coordinates the booking of the service elevator for move-in
Conducts pre-site tour with moving company
Maintains the homeowner profiles within the building management systems
Handle residents’ complaints in the absence of the Residential Leader; determine action to taken and follow up required
Coordinates any a la carte service requests and ensures accurate billing is followed
Coordinates the opening of the units to trades and contractors after authorization has been received, with the help of a security
Builds relationships with residents and safeguard the assets and resources of the Association
Produces a residence hotel spend report monthly
Complies with and enforces Four Seasons’ guidelines, policies and procedures
Assists in building/property orientations as needed
Assists in walk thru of the buildings on a regular basis
Reports any discrepancies to the Residential Leader
Work harmoniously and professionally with co-workers and supervisors
Assists in completing special projects which may include mailings, competitive surveys, menus or other assigned duties
Maintain master list of owners and tenants and their respective contact information.
Maintain a clean, neat, and organized work area and file storage system.
Assist the Residential Leaders to maintain policy and procedure manuals; update and distribute as necessary
Makes sure all contracts and governmental documents are stored properly for any tax, External and Internal Audit inquiry
Maintain the HOA asset list
ADDITIONAL RESPONSIBILITIES
Ensures the common areas of the buildings are in optimal conditions at all times
Covers short period of time the Residential Concierge desk and assists in any type of crunch in both Residences or hotel operations when required
Assists Guest Service Agents with responsibilities and duties in their absence or due to heavy volume periods
Performs other tasks or projects as assigned by the Director of Residences/ Residence Manager
Is aware of the emergency procedures in place
Able to create reports
Skills And Competencies
Fluent in English, reading and writing
Computer proficiency – (Excel, MS Word etc.…)
Experience
One to three years of employment in the related position with Four Seasons or other organizations
Education
Bachelors in hospitality/Graduate from a reputed university
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