Finance Service Desk Analyst 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Service Desk Analyst is a member of the Finance Technology team. They are responsible for first level support of finance applications. They will respond to user inquiries regarding incidents with finance applications and finance related data. In addition, they will answer questions via phone and email related to the use of supported finance software. They will escalate to other team members or teams as appropriate

Essential Duties

• Provides support to customers relating to various finance software applications and thoroughly documents all work completed into the appropriate call-tracking and incident management systems.

• Participates in tasks to ensure data quality and accuracy.

  
  

• Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers.

  
  

• Ensures appropriate and accurate escalation of incidents that require resolution by other groups beyond the Service Desk.

  
  

• Other duties as assigned

  
  

EDUCATION

• Associate’s Degree in Information Systems, Business, or
  related field

TECHNICAL SKILLS

• Basic computer software applications including MS Office
  products, email, Internet access, and multimedia technology
• Working knowledge of WorkDay - Preferred

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Passion for and responsibility to the customer

  
  

• Personal and corporate integrit

  
  

• Friendly presence, helpful attitude, and self-motivated withdemonstrated interpersonal skill

  
  

• Good organizational and problem solving skill

  
  

• Ability to multitas

  
  

• Ability to work in a highly collaborative environment

  
  

• Ability to work a flexible schedule including overtime as
  required

  
  

EXPERIENCE

• Support background and experience working in a call center /
  phone support environment

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.