Inside Account Manager

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as an Account Manager for our  team in Bangalore.This is for our Infrastructure line of products Responsibilities:Account Management: Ownership and accountability for ensuring customer retention and growth within the assigned book of business.Manage a healthy relationship with key stakeholders among the assigned set of accountsEnsuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with Progress products like WhatsupGold, LoadmasterUnderstand primary use cases, and utilization patterns & map out basic renewal requirements well in advance on each accountAchiever is greater than 90% retention rate in terms of the number of accounts more importantly value of accounts.Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenueFocused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motionsAccurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the roleManage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.You will be the person who has: Technical software product sales & US market experienceStrong communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholdersAbility to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges Highly motivated self-starter with the ability to drive business independently Solid working knowledge of SalesForce.com / PC Tools Excellent time management and organizational skills Strong phone, interpersonal, and communication skills (written and verbal) Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensationMust be willing to work in US time zone  (IST 6:30 PM to 3: 30 AM )What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy : 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave , Casual leave, Maternity leave , Paternity Leave.  Premium Group medical Insurance for employee and 5 dependents ,personal accident insurance coverage,Life insurance coverage A modern office with a well-equipped gym onsite, free access to Yoga , Zumba classes by professional trainers Professional development reimbursement  Interest subsidy on loans - either vehicle or personal loans