IT Service Desk Analyst

Why StatusNeo? Elevate Your Career:
At StatusNeo, we don't just work; we pioneer, innovate, and transform. We are experts in agile software development, specializing in Cloud Native D3 (Digital, Data, DevSecOps). We partner with leading global businesses to create software and digital experiences that redefine industries. We don't settle for the ordinary; we strive for excellence in everything we do.
Your Key Skills: 
IT Service Management framework like ITIL
JIRA
SQL
Service Now

What To Do :

- Primary responsibility is internal user support.

- Being present and available to clients requiring technical assistance and information
- Respond to questions from all reporters, using different channels
- Become familiar with each reporter and their respective applications
- Learn fundamental operations of commonly used software and other equipment
- Follow standard Service Desk operating procedures, accurately log all Service Desk tickets using the defined tracking software
- Become familiar with service desk policies and services
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the Technology area
- Other duties as assigned by the Service Management leadership

Who You Are :

- Available for Night shift working
- 1-5 years of customer support experience ideally in a web based application oriented environment
- Very Strong written and verbal communication skills
- Proficient in English
- A passion for delivering exceptional customer service each and every day
- Must have a sense of teamwork, being able to work together with different people, cultures and experiences, always seeking for the best team results
- Must be a highly motivated self-starter comfortable working in a fast paced environment
- Eager to learn and develop troubleshooting and customer service skills
- Technological skills, as SQL and software office suite for documentation purpose/reporting
- Must have excellent time and task management skills
- Familiarity with the fundamental principles of IT Service Management framework like ITIL
- IT Knowledge is a plus
- Experienced in working in large scale organizations on a multi-national level with a multicultural team is a plus
- Proficient with Confluence and JIRA tools is a plus.

Note: We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected status and will not be discriminated against on the basis of disability.