Job description
Role Overview We are looking for a skilled and proactive IT Support Engineer to join our team.
The ideal candidate will be responsible for managing end-to-end employee lifecycle IT processes, administering Microsoft 365 and Azure environments, resolving technical issues, and ensuring seamless day-to-day operations for all staff.
Key Responsibilities 1.
Onboarding & Offboarding • Provision and configure accounts, devices, and software for new hires • Set up email accounts, licenses, and role-based access across all platforms • Conduct IT orientation sessions for new employees • Manage offboarding workflows including account deactivation, license reclamation, and data archival • Ensure compliance with access control policies during staff transitions 2.
Microsoft 365 & Azure Portal Administration • Administer Microsoft 365 Admin Center, Entra ID (Azure AD), and Intune • Manage users, groups, licenses, and security policies via MS portals • Configure and maintain SharePoint, Teams, OneDrive, and Exchange Online • Monitor service health, alerts, and usage reports via the M365 admin dashboard 3.
SSO & Identity Management • Configure and manage Single Sign-On (SSO) integrations using SAML, OAuth 2.
0, and OIDC protocols • Administer identity providers such as Azure AD, Okta, or similar platforms • Maintain MFA policies, Conditional Access rules, and SCIM-based provisioning • Troubleshoot SSO connectivity and authentication failures across integrated apps 4.
System Troubleshooting • Diagnose and resolve hardware, software, and network-related issues • Provide Tier 1 and Tier 2 support for Windows and macOS environments • Manage helpdesk tickets and ensure SLA adherence • Perform root cause analysis and maintain documentation of recurring issues 5.
Outlook & Email Configuration • Configure and troubleshoot Microsoft Outlook for desktop, web, and mobile • Resolve email delivery issues, calendar sync problems, and shared mailbox configurations • Manage mail flow rules, spam filters, and email security policies in Exchange Online • Assist users with PST file management, archiving, and mailbox migrations 6.
PSD / Password & Security Data Management • Manage and enforce password policies, resets, and self-service options • Handle Privileged Security Data (PSD) including secure credential storage and access logs • Ensure compliance with data protection regulations and internal security policies • Support audits related to identity access management and security data handling Required Skills & Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent • 2–5 years of hands-on experience in an IT support or systems administration role • Strong proficiency in Microsoft 365 Admin Center and Azure/Entra ID portal • Demonstrated experience with SSO integrations (SAML, OAuth, OIDC) • Solid understanding of Active Directory and group policy management • Experience managing Outlook and Exchange Online configurations • Familiarity with ITSM tools (ServiceNow, Jira Service Management, or similar) • Knowledge of endpoint management tools such as Microsoft Intune or JAMF Preferred Qualifications • Microsoft certifications: MS-900, MD-102, MS-102, or AZ-104 • Experience with SCIM provisioning and Conditional Access policies • Knowledge of PowerShell scripting for automation of IT tasks • Exposure to security frameworks such as Zero Trust or ISO 27001 Key Competencies • Strong analytical and problem-solving mindset • Excellent verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment • High attention to detail and a security-first approach • Collaborative team player with a proactive attitude
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