Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer’s debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop’s service standards. Consistently Deliver: Achieve all agreed KPI’s. Work pro-actively to ensure potential issues are escalated appropriately.
Our most successful candidates will have: - English proficiency language skills (maintain an English conversation, be able to read and write in English) - Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment. - Ability to multitask and have excellent organizational skills. - Building rapport, be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desk top tools - High School Diploma is required (Bachelor’s degree is a plus) - Experience working in a customer-centric environment is a plus - Experience working in finances related field is a plus - Experience working in collections is a plus
All your information will be kept confidential according to EEO guidelines.
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