Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com
Your day to day responsibilities will include:
• Customer retention
• Contract renewal with annual price increase
• Manage collection
• Up-selling to existing customers
• New business development
• Work collaboratively with pan India KA & cross-functional teams
• New Business Development
• Market survey, competitor analysis to understand gaps of our services
• Control cost and work within the allocated budget
• Support the service team by providing client feedback
• Attend to other work-related duties as may be assigned to you from time to time
KEY DELIVERABLES:
• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set CORE COMPETENCIES
• Excellent Customer Relationship management skills
• Good communication – both verbal and written
• Proven track record of customer management and business development
• Ability to work with cross-functional teams
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