L&D Process Assistant

JD for L&D- PA:
Introduction


Amazon is seeking bright, motivated and hardworking individuals to fill Warehouse L&D PA Position at our FC (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. FC L&D PA may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. FC L&D PA are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.
Requirements of the Position

Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a FC L&D PA:
Job Title: Process Associate (PA)- L&D
Location: Bangalore

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Process Assistant Best Behavior
- Be able to listen to the associates and support the manager
- Be quick at responding and closing on action points
- Lead by example, doing what we say and act how we say
- Must be approachable, be able to interact with employees, gather feedback on how we can be better, and contribute towards employees growth
- Must exhibit the best behavior while at work
- Always be up to date with the latest techniques, tools, and processes
- Be right, honest, and be willing to accept if there's a miss
- Be willing to push their limits and accept responsibilities as the business requires

Job Role and Responsibilities
- Employee Development
- Help and assist the Learning Manager & Trainer to foster the development and growth of employees
- Help and assist the Trainer to create and implement training plans for managers, trainers and others
- Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals
- Identify any production and scheduling conflicts, and report swiftly to Trainer/LM
- Responsible for managing the learning department so that new and existing FC associates, specialists, and managers are optimally trained and developed
- Identify potential ambassadors/trainers and groom them to take various warehouse process training

We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
- 1+ years of Microsoft Office products and applications experience
- - Diploma/Bachelor in any stream.