An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Ourcore business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
POSITION PURPOSE
This role is part of the Product Management team within IDP Digital Campus, Chennai. This is a rewarding, high-impact role in a global business, with opportunity to create a major difference and deliver an outstanding outcome for our internal/external customers so expect to innovate and be challenged. .
You will lead a capable team of Product Owners, assisting in capability growth through practical hands-on practice leadership in Agile. Your team is critical to your success, and you will garnish deep understanding of our internal/external customer needs.
Practice: Developing the practice of product owners through strategic direction, implementing industry best practice, and building continuous improvement cultures.
Take responsibility for stakeholder escalations and act as a point of escalation both in and out of hours as required. Drive continuous improvement.
People: Strong supporter of investing in people's development to reach their potential. Building highly engaged performing product team, through understanding motivation, capability uplift, leadership and guidance.
Hosting community of practice for product teams across globe, sharing and re-applying skills and knowledge and bringing in best practice. Act as a ‘change lead’ for PO’s with regards to Agile WOW initiatives and other projects, as and when required.
Customer: Believer that roles only exist to serve a customer. Ensuring stakeholder management underpins everything we do, through understanding stakeholders, establishing good relationships and regularly seeking 360' feedback.
Work with the Project Sponsor, Key Stakeholders like Customer Ambassadors, Product Manager to define the roadmap for any given product.
To drive a culture of Customer first within the IDP technology team ensuring all staff consider the customer as the “centre of all their activities”.
Delivery: the successful candidate will manage DC product owners across projects and BAU enhancements, typically to deliver a specific product or transformation via a multi-disciplinary squads.
You’ll be adept at delivering complex digital projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
Deliver projects and products using the appropriate methodology, learning & iterating frequently
Reporting: Contribute to operational, project and management level reporting.
Key Performance Area
Key Responsibility
Practice Management
Embed Data Insights and customer insights
People Management
Delivery
Product COP
Reporting
Change Management
Stakeholder Management
Leadership and Management
Privacy & Security
Personal Specification
Essential Requirements
•Education: Holds a bachelor’s in engineering qualification with major in information technology computer science, information science, computer systems analysis, networking, or a related field. And master’s degree in engineering or business administration.
•Experience: Product Manager/ Product owner for 5+ years with overall 12-15 years’ experience across several industries. Passionate advocate of Product as a profession.
•Critical thinking and analytic orientation: They must be able to undertake research, analyze data, and apply results in problem solving and decision making, taking a long term perspective
•Strong business judgment: The business analyst manager must be a tenacious decision maker, with strong business acumen and ability to bring a sound, aggressive, and responsible approach to business
•Quantitative skills: They require the ability to utilize numeric data and metrics to back up assumptions and develop business cases
•Problem solving skills: They must be naturally curious and result-oriented individuals who exhibits a proactive approach to staff and management, to quickly identify problems and implement improvements
•Teamwork abilities: They must be able to work with a cross-functional team in handling cross functional initiatives and bridging the gap between the business/operations and technology.
•Communication skills: They require exceptional verbal and written communications skills to effectively work with teams, vendors, and clients from diverse backgrounds. Have excellent written and verbal communication skills in English, influencing and customer management skills
•Self- starter: They must be experts with strong business acumen and ability to undertake analyses and deliver projects independently in a fast-paced business environment.
•Project Management skills: They require this skill to effectively get projects completed through others. They must be able to coach, mentor, and drive their team to be their best individually as well contribute optimally to group projects, and complete projects within required time frames
•Leadership skills: One of the job requirements of the manager is to lead and train a team of business analysts; hence they must be able to build and leverage on the capabilities of their team, as well as business partners across the organization. They must be able to foster innovation, drive critical decisions, and to consistently deliver results.
•Competency: Has developed and implemented a strong product competency across various industries and project portfolios ensuring delivery excellence. Adapting to the latest approaches and tools.
•Multitasking: Proven experience balancing multiple priorities and dealing with ambiguity. Experienced working under pressure and organising work priorities
•Customer orientation and Interpersonal skills: particularly negotiation and facilitation, to recognise requirements and ways to satisfy them and maintain good relations with IDP staff and suppliers.
•Mandatory Certification: Any Product management/ owner certification like CSPO, APM etc.
Desirable Requirements
•Experience in education, digital transformation or with SAP Cloud technologies would be a strong advantage.
•Knowledge and experience in effectively working with the ITIL framework.
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