Manager, Education Services

Position Summary:          

The Manager of Education Services will be responsible for global ownership of key Education Services team responsibilities, including Learning Plan oversight and Learning Management System processes.  Overseeing a regional team, this role is responsible for executing strategic initiatives that support the MRI employee base, including Orientation and Induction, Leadership Development, Professional Skills, and ownership of a variety of departmental learning plans.  Works closely with fellow Education Services team leaders to ensure a consistently high-quality training experience across MRI’s employee and client base in alignment with MRI’s mission and values.

RESPONSIBILITIES:           

• Oversee team responsible for Cornerstone, MRI’s Learning Management System, and make strategic decisions regarding use of the tool (encompasses daily training logistics and scheduling, as well as global initiatives, such as annual compliance training for all employees)
• Conduct reporting and analysis of data out of the LMS to report on team statistics
• Oversee and support direct reports who serve as the global points of contact for established Orientation and onboarding programs to ensure global consistency and excellence
• Manage established global learning plans for Product Development, Product Management, Information Technology, Support, and Services Teams
• Execute global Professional Skills and Leadership Development training initiatives
• Form relationships with business stakeholders and subject matter experts to understand and develop solutions to ever-evolving business needs
• Develop, design, coordinate and deliver comprehensive training programs
• Conduct needs assessments to determine training and/or performance solutions
• Monitor and evaluate effectiveness of training(s) and development programs and make recommendations where applicable
• Stay up to date on new training methods, as well as techniques and best practices within the industry to ensure current and effective training programs
• Coach team members on a variety of effective training best practices, materials, and techniques. 
• Initiate and maintain a positive relationship with co-workers and provide support to team members         
• Support broader Education Services initiatives/projects as directed
• Maintain a positive attitude and presence in the company as an ambassador of MRI and the ES team

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

Benefits:

• Ability to learn leading technical / industry standards and technologies
• Hybrid working arrangements (2/3 days in the office)
• Annual performance-related bonus
• 6x Flexi Fridays: knock 2.5 hours off your day on a Friday
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About the Business:

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. 

Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs!

MRI is proud to be an Equal Employment Opportunity employer.