Daily Job profile (As per need basis)
Remote supportTroubleshot customer queries with optimal resolution.Remote connect to customer PME /SCADA/Equivalent system (If available), troubleshoot, resolve or institute workaround where possibleEscalate to field services and initiate engineer site dispatch if necessary.Close or reassign cases based on SLA with customer.Update customer on action taken and confirm satisfaction.Work in rotating shifts , 5 day week , rotating weekly holidays
Detailed Role Description
This ideal candidate is responsible for providing Microgrid remote support for our global strategic and local accounts. Below outlined is the desired experience and daily job roles for this profile:Desired experience:
Bachelors or master’s degree in engineering or equivalent from a recognized university. Exposure in Microgrid or electrical distribution system is plusMinimum 4+ years of experience with electrical system engineering, service, fault finding, commissioning, Microgrid or energy consulting.
Experience and knowledge of smart loads(IT,BMS,heat pumps,EV charging) and their optimization strategies.
Knowledge of SE EcoStruxure portfolio, asset management, demand response and energy consulting and its efficiency practices is a plus.
Exposure to CHP,renewable energy and storage. Understanding of PV panels, grid transfer is desirable.Working knowledge in Schneider Electric products like software and meters (Power Scada expert, Power monitoring expert, Gateway, Power Meters etc...) is desirable.Experience and practical knowledge on Power monitoring systems, energy meters, protective relays, circuit breakers etc. Knowledge through theory and on-site experience with LV Electrical Power networks
Experience with SCADA or equivalent systems, Configuration tools and HMI
Experience in On-site or remote advanced technical support for connectivity/system configuration issues(mandatory)
Knowledge of digital power metering systems, SE Power logic preferred.
SQL database querying and programming, VBA, C++ or Java coding experience is added advantage
Sound technical knowledge and capability around IT networking and computer systems, including MS Server operating system installation and configuration.
Experience communicating technical concepts to internal or external customers, both verbally and in writing.
Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.
Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel.
To be agood communicator , Able to work across borders inside a global community of experts, involving online tools and expertise repository.
General Overview:
Schneider Electric is in the process of building our EcoStruxure capabilities and looking for talent with a passion for helping Schneider Electric achieve its broader Digitization goals.The Connected Service Hub is one of the pillars of Digital Services Execution and a key resource in delivering added value to our customers.It is a highly visible organization at the forefront of Schneider Electrics IIoT (Industrial Internet of Things) and Digitization initiatives.We are looking for a candidate who can combine their deep technical expertise and passion for customers, with the ability to leverage data to improve the performance and reliability of our customer’ solution.The main mission of a Value Analyst is to analyze new or existing offers, suggest more features to enhance offer value by taking feedback from internal and external customers, prototype new customer needs in term of offers & incubate those offers, support implementation and execution.
Objectives
Responsibilities:
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