Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Department Morgan Stanley Fund Services (MSFS), a wholly owned subsidiary of Morgan Stanley, provides fund administration services to worlds leading hedge funds. MSFS has over 700 professionals with offices in New York, London, Hong Kong, Dublin, Glasgow, Mumbai, and Bengaluru. Centralized Investor Service Operations Team plays a key role in maintaining investor database like contact distribution list, phone numbers, managing investor portal entitlements, resolving general queries from investors and auditors, sending investor statements and financial statements etc. Primary Responsibilities Monitor the receipt of client and investor information through fax and email, assign these to related clients queue. Investigate the reason for email communication failure and remediate the same by coordinating with investors and their authorized parties. Validate authenticity of the investor requests and provide relevant information to investors/auditors with utmost alertness. Resolving general investor queries and provide appropriate responses independently with least guidance or handholding. Maintain distribution list of the investments as well as update phone numbers for investors and authorized parties. Manage Investor portal onboarding/entitlements. Provide investor audit confirmation statements to their auditors for year-end audits. Send investor statements and financial statements to, authorized parties of the investments. Keeping the management apprised of operational issues and updates. Collaborate with global counterparts and other internal stakeholders in different locations i.e. New York, Dublin, Hong Kong etc. Publish various control reports and MIS to internal teams, take remediating action on few of these MIS to ensure smooth conduct of business communication with investors. Upload investor documents to online portal. All the above should be carried out in compliance with the Service Level Agreements agreed with each client. Train junior staffs This is a night shift role : 7 PM to 4AM
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