Manager - Supplier Relationship Management Centre of Excellence

Job Description

Title:                Manager - Supplier Relationship Management Centre of Excellence (SRM CoE)             

Department:     Procurement services                                                

Location:         Gurgaon

Reports to:      Associate Director - SRM CoE, Procurement                                     

Level :              5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

Purpose of the Role

The Manager within the Supplier Relationship Management Centre of Excellence team (SRM CoE) will work with strategic supplier relationship managers (SRMs) in managing suppliers in line with risk appetite, optimising post-contract value, and developing a transparently sustainable supply base

The role holder will collaborate closely with senior stakeholders from across FIL to establish broad internal stakeholder relationships, drive value from, and manage risk within the Corporate Enablers supplier portfolio. These stakeholders include but are not limited to onshore Head of Supplier Relationship Management, Supplier Relationship Managers (SRMs) across FIL; Supplier Risk Oversight (Procurement 2LoD function); Senior Procurement Category leaders; senior business stakeholders .The Manager will establish routines for a defined element of the supplier portfolio, and will ensure that the requirements, contractual obligations, Procurement policy, and business unit objectives are met and evidenced in regular routines.

Key Responsibilities

The role will be an individual contributor role. The role will require Managing and Executing processes for a Centre of Excellence geared towards measuring and governing supplier performance, compliance to contract and reducing supplier risk aimed at:

• Monitor and lead the performance delivery of the suppliers against agreed benchmarks. Develop an understanding of key contractual clauses and ensure compliance.
• Create and run a mechanism for consistent and reliable handling of business queries towards SRM tasks, including ticket resolution, process trainings and process walk throughs.
• Proven experience of delivering savings (avoiding contract leakage). Perform periodic supplier spend reconciliations for suppliers, tying back actual spend with contractual price.
• Contribute to design and evolution of Process Unity routines and operationally manage Process Unity administration tasks.
• Deliver “best in class” supplier management function for the group’s strategic and / or operational 3rd party suppliers and proven experience of delivering savings (avoiding contract leakage). Analyse and understand supplier contract pricing and incoming invoice to arrive at the best method for spend reconciliation / leakage monitoring.
• Be able to analyse and document contractual deliverables, business objectives and translate them to practical guidelines in line with SRM framework. 
• Provide business with data analytics and contractual review expertise required for SRM deliverables. Be an expert with strong individual contributor streaks, while being part of and managing small but high performing pods.
• Analyse and document variations to services, ensuring necessary discipline / agreed change acceptance methodologies and that all activities meet the desired cost, risk & service parameters
• Understand key policy requirements around different types of supplier risk, their identification and mitigation processes. Provide support to business users in performing risk identification and mitigation routines. Manage relationships with different
• risk SMEs.
• Ensure operational excellence through adherence to designed processes & process audits
• Liaise with Stakeholders on multiple forums and deal with any ad-hoc queries from stakeholders
• Run a structured query resolution service for stakeholders in Supplier Relationship Management area.

The role holder will be a key member of 5 FTE COE team located in Gurgaon and would form a broader community with ~4 colleagues in UK and Ireland who will be responsible to create supplier strategies (commercial, contractual and risk) & active engagement, and oversight with these functions

Experience and Qualifications Required

• 8+ years of work experience in financial services (desirable)
• 3+ Experience in managing supplier relationships, in a procurement role or as business stakeholder
• Working experience under Supplier Relationship Management function entailing
  • Structured governance for continuous review and monitoring of key relationships
  • Measurement and reporting of supplier performance metrices and SLAs
  • Tracking and reporting of contractual delivery as well as financial commitments in IT categories

• Enthusiastic, self-driven and with a high level of self-motivation to overcome obstacles and a strong desire to make things happen.
• Ability to be flexible and responsive to a constantly changing environment.
• Strong analytical skills, attention to details with an appetite to dive into issues in depth as needed
• Strong personal presence, excellent interpersonal and communication skills, ability to establish a successful rapport, communicate and influence at all levels.
• Ability to complete multiple tasks against tight deadlines, able to prioritise and organise effectively
• Excellent organisational skills, presentation of reports and attention to detail
• Strong decision-making skills

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.