Principal Business Analyst, Business Applications

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are looking for seasoned professional with 10+ years of experience in working closely with customer care and support business functions.

Job responsibilities include :

• Responsible for designing , implementing, and maintaining enterprise IT projects on Salesforce Service cloud platform
• Gathering requirements from business users.
• Working with Architects and technical leads to transform and develop design and solution documents.
• Drive UAT Demo Sessions with Business teams.
• Assist with development of test scripts and coordinate test efforts for Post-sprint testing, UAT, Regression testing etc.
• Ensure issues are identified, tracked, and resolved in a timely manner.
• Serve as a primary liaison between the business stakeholders and IT teams.
• Perform project management and manage IT and business-related communications.
• Partner cross functionally with business application owners to ensure Service application, portals and data management processes are smooth and well connected.
• Lead discussions and investigations regarding new Salesforce platform features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements.
• Provide inputs into the IT project Roadmap, implementation of new functionality and major upgrades.
• Keep updated with industry trends, emerging technologies and best practices related to Professional and Education Services Success business functions.