Production Operations Analyst

• Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 
  About the team:
• The Operations Analyst is responsible for assisting with or owning operational issues, operational growth opportunities, and routine tasks. The daily work is varied and includes: helping answer operational questions, gathering necessary data for internal and external audits, triaging product issues, participating in disaster preparedness, helping to identify process improvements, data entry, opening development requests. The individual will work with a variety of internal stakeholders and may interact with clients which requires professional communications. The individual will also help to grow our central repository of information around support processes and practices.
• What you will be doing:
• Assisting senior level operations team members with issue management and new development requests.
• Frontline contact for production issues for internal stakeholders and companion groups.
• Able to perform initial analysis of issues and follow a path of engagement when additional help is needed.
• Managing minor issues and lower complexity tasks, including escalating (when necessary), Following through on tasks to bring them to successful resolution.
• Handle special requests.
• Monitor and respond to support tickets through company tools.
• Identify and execute process improvements in collaboration with teammates and stakeholders.
• Data entry required for certain type of customer billing that is not currently automated.
• Handle client communications from the intake of the issue through closure, providing status and target dates.

• What you bring:

  
  
• Skills:
• Basic PC skills.
• Working knowledge of web-based applications.
• Familiarity with incident-ticketing systems – SNOW knowledge would be ideal. 
• High level knowledge of file transfer protocols, data files, databases, and high-level of system design.
• High level knowledge of software development, including the ability to write requirements for new initiatives.
• Minimum 1 year of relevant work experience.
• High level knowledge of financial services industry and in particular B2B payments.
• Collaboration skills.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels both internal and external to FIS organization (e.g., executive, management, individual contributors).
• Analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills.
• Is resourceful and proactive in gathering information and sharing ideas.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Flexibility, versatility, dependability.
• Client advocate for system, product, and operational changes that support the growth of our organization.
• Documentation of processes and support procedures for internal stakeholders and clients.
• Work Shift: -
• Associate will be required to work in 2nd or 3rd work shift, based upon the business requirements.

• Qualification: Bachelor's degree in Business or related fields/disciplines or equivalent combination of education and experience.

  
  
• What we offer you: 
•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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