Program Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Corporate IT organization is made up of several teams that all work towards the same goal which is to build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visas business. With our mission in mind, we work to ensure the world is connected through the most advanced and innovative digital payment network that enables individuals, businesses, and economies to thrive.

We prioritize delightful user experiences. We do not take orders, rather, we build deep partnerships with our business partners and champion proactive new ways technology can advance our business into the future.

The Business Ops role resides on the Finance Technology team within Corporate IT and directly supports various business groups including Finance, Product, Legal and Compliance.  The team is responsible for ensuring that these business functions and projects are planned, managed, executed, and governed in a consistent, transparent, and disciplined manner.  The position requires an experienced business management professional with the ability to seamlessly flex between the strategic and the tactical.  This role requires driving business operations management, executing workforce planning, gathering key metrics and executive reporting activities. Must have high level of energy and flexibility to get things done and thrive in a fast paced, team oriented, and often time ambiguous environment.  This position interacts with a wide range of stakeholders both within Finance Technology and with cross functional teams. Key responsibilities include

• Perform day to day business management functions to support Finance Tech management and stakeholders

  
  

• Develop KPIs, dashboards, and other mechanisms to provide visibility on work force management process. 

  
  

• Build and operationalize resource demand pipeline to better understand upcoming resourcing needs

  
  

• Monitor and implement process and system improvements for better workforce plan management and efficient hiring

  
  

• Create precise and crisp business management artifacts representing the whole group by working with various stakeholders

  
  

• Provide support for internal and external reporting and communications

  
  

• Provide oversight and coordination of processes to ensure financial objectives are met, including month end close, and reporting requirements.

  
  

• As a change agent, analyze current process standards and metrics to discover opportunities for business process improvements, pilot and then drive on a larger scale

  
  

• Possess a data driven and metric oriented mind set. Suggest comprehensive metrics that can be actionable and promote positive behavioral changes. Baseline, improve and re-measure success.

  
  

• Build Pivot Tables and Macros and perform statistical analysis in Excel, Tableau and Power BI report creation based on various data sources

  
  

• Identify potential roadblocks and escalate issues as needed

  
  

• Ensure consistent application of business operations framework and best practices across the entire portfolio

  
  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
7 years of work experience with a bachelor’s degree or at least 4 years of work experience with an Advanced degree such as Masters, MBA, JD, MD
Experience in managing technically complex, cross organizational, multi stakeholder process improvement initiatives
Highly proficient in Microsoft Office including Excel, PowerPoint, and Analytics tools such as Tableau, Power BI, etc. to develop dashboards from multiple source systems such as Jira Align, Clarity, etc.

Preferred Qualifications
7-10 years of work experience and a bachelors degree or 6 years of work experience with an Advanced Degree such as Masters, MBA, JD, MD or 3 years of experience with a PhD
Over 2 years of experience in business analytics, executive reporting, and data visualization with insightful commentary
Excellent verbal, written, and presentation skills with an attention to detail. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels, capable of summarizing and communicating key information and business strategy at an executive level
Ability to work independently with strong time management with sense of urgency and ability to execute on multiple concurrent deliverables
Solid analytical and problem solving skills, ability to think strategically and build data-driven recommendations
Manage through influence, but without direct management authority. Use capabilities to influence customers and stakeholders, and properly manage divergent expectations
Fast learner, willing to dive in a learn new skills to support the Business Operations team
Ability to adapt quickly to changing priorities, assignments, and roles
Proficiency in the use of Microsoft Office tools such as Word, Excel, PowerPoint, Project
PMP, Lean Six Sigma, or similar certification preferred

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.