Salesforce Business Systems Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewWould you like to become a part of a company that uses the newest technology platforms in communications, software, video and services?
Do you want to work with people who help save other people’s lives? Do you consider yourself to be a creative thinker and complex problem solver? If the answer is yes, join our rapidly expanding IT team.
Our IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with.
Job Description

**Job Summary:** We are looking for a skilled Salesforce Business Analyst with minimum 3 years of experience in Sales Cloud. The candidate should have excellent communication, analytical, and problem-solving skills to understand business requirements and translate them into technical solutions.

**Responsibilities:**
- Collaborate with business stakeholders to understand their needs and translate them into technical requirements.
- Analyze business processes and identify opportunities for improvement.
- Configure and customize Salesforce to meet business requirements.
- Create and maintain documentation on configuration and processes.
- Train end-users on functionality and best practices.
- Collaborate with developers to design and implement custom solutions.
- Collaborate with the testing team to ensure quality delivery of solutions as per business needs.
- Serve as a subject matter expert on Salesforce Sales Cloud and stay up-to-date on new features and functionalities.
- Participate in cross-functional teams to support business objectives.
- Focus on timely and quality delivery of product enhancements with customer focus in mind.

Basic Requirements

**Requirements:**
- Bachelor's degree in Computer Science, Information Systems or related field is preferred.
- 3 years of experience as a Salesforce BA in Sales Cloud.
- Strong understanding of Salesforce architecture, data model, and security.
- Hands-on experience with Salesforce configuration, including workflows, approval processes, validation rules, and formula fields.
- Experience with Salesforce Lightning UI.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Salesforce certifications preferred.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.