SAP CRM Technical Consultant

About invenioLSI

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenioLSI.com.

• Experience between 5 to 6  years of experience 
• Minimum Two full life-cycle implementations of S4HANA SERVICE & SAP CRM module and 1-2 years of support experience
• Performed detailed system analysis, develop functional and technical specifications.
• Hands-on configuration experience in large-scale project implementations
• In-depth knowledge of SAP CRM & S4HANA Service business processes
• Extensive configuration experience with SAP CRM for B2B and B2C solutions
• SAP CRM Master Data, Order Management experience
• Work closely with ABAP, Basis, and other teams in the design and implementation of SAP CRM functionality.
• Cross-functional team experience, excellent configuration, and techno-functional skills.
• Knowledge of Integration of IC Web Client. With CLI& CTI will be an added advantage
• Knowledge of Financial inquiries in IC Web Client will be an added advantage.
• Knowledge of Dispute Management in IC Web Clients will be an added advantage.
• Should have in depth knowledge on Web UI application programming model
• Should have expertise on CRM ABAP programming model
• Need to know base customization in CRM module
• Should be knowing the new integrated S4CRM module inside S4HANA box.

• Participate in Client Workshops
• Participate in Requirements Capture & Analysis
• Contribute to Functional Skill/ Technical Skill & Business Process Definitions
• Coding, Configuration, Testing, Integration
• Author Test Plans
• Test Automation
• System Installation/ Configuration
• System Tuning & Transport Management
• Security & Authorization
• System Upgrade
• Integration
• Ticket Handling
• Incident Management
• Data Migration
• Stay abreast of industry standards & Domain updates
• Documentation
• Collaborate with a distributed team
• Quality/ Standard focus
• Focused on specific engagement
• Collaboration - Main: within the team & LC/PM, PM/ SDM, SME

Business Skills  

• Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or multiple modules.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.
• Understands how to solve detailed SAP problems.
• Understands and can explain best business practices, especially those that SAP enables.
• Understands detailed business functionality related directly and indirectly to SAP project.
• Apply best business practices, especially those that SAP enables to meet client needs.

Consulting Skills  

• Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting “soft” skills necessary on client engagements, may act as a coach for others related to these soft skills.
• Ability to interpret requirements and apply SAP best practices.
• Ability to identify upsell opportunities and assists in management of scope.
• Develop new professional peer relationships for additional business or possible new consultants.
• Helps develop overall marketing messages.
• Communicates project resource requirements to staffing coordinator/clients.
• Ensures quality implementation (works with QA program)
• May participate in Pre-Sales as part of the client pursuit team.

Supervision Skills  

• Self-starter with ability to manage their own time and task in order to meet project milestones.
• Manages team task lists in order to meet project milestones.
• Monitors team status and reports variances.

Leadership Skills  

• Seeks ways to increase the project team effectiveness.
• May act as a mentor to Consultants and Sr. Consultants.
• Works well as a leader of the entire team (motivates team).
• Seeks ways to increase the project team effectiveness.

General Skills/Tasks  

• May lead and focus project team efforts in developing solutions for client situations.
• Evaluates and designs application and/or technical architectures.
• Leads team effort in developing solutions for projects.
• Completes assignments within budget, meets project deadlines, makes and keeps sensible commitments to client and team.
• Meets billing efficiency targets, complies with all administrative responsibilities in a timely and effective manner.
• Keeps project management appraised of project direction and client concerns.
• Understands client’s business and technical environments.