Sea Logistics Operational Care Specialist

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your Role You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements. Your Responsibilities  To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
 To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
 To create files for consolidation containers (Master).
 To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
 To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
 To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
 To release BAL B/L as per Financial Guidelines + working instructions.
 To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.
 To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.
 To support and resolve claims + disputes. Your Skills and Experiences