Senior Analyst - Deal Desk

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

The Go to Market team for Freshworks is the fastest-growing function in the
organization and spread out across continents and time zones. With the increasing
market demand and diverse landscape, there is an ever-increasing ask for deals
packaged for specific buyer personas. Add different geographies, their laws, and
regulations, and it requires careful understanding and execution of the business
arrangement between us and our customers. 

The Deals Desk’s role is to ensure all of the above factors are met and culminate to
being the one-point interface for all global sales teams to drive deals towards
contractual and commercial closure . 

As a Senior Deals Desk Analyst, you will be responsible for:

• Drive and influence comprehensive deal reviews for large, complex deals.
• Actively participate in the sales strategy to support revenue objectives.
• Partner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure.
• Build custom pricing model where needed.
• Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clauses.
• Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence.
• Provide sales guidance on elements of a “good deal” using competitive insights and historical pricing in similar deals.
• Develop and/or contribute to process improvement and control governance for your assigned territory.
• Participate in projects, sales training and related initiatives from management as requested.
• Provide regular process improvement/best practice input to finance leadership
• Own internal activities on key deals (structuring, problem-solving and support/approvals).

To be successful in this role:

• Have a Bachelor Degree
• 4+ years in a deal desk, finance, business analysis, sales ops, and/or order to cash experience.
• Experience working within in a Enterprise, SaaS, or high-tech company is ideal.
• Excellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographies.
• Experience in assessing multiple business and financial factors to make complex judgment calls.
• Ability to work cross-functionally across various business units, adapt quickly and prioritize requests.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.