Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group
Experian Consumer Information Service (CIS) is looking for a Delivery Analyst, based in Hyderabad, India to work alongside our UK colleagues to deliver business outcomes for the UK&I region.
Background:
This is an incredibly exciting time for the Experian UKI Region, as we look to build our presence out in Hyderabad and embark on a technology transformation programme to meet our global ambition to significantly scale our business over the next five years. This is an opportunity to join us on this journey and be part of a collaborative team that uses Agile DevSecOps principles to deliver business value.
By way of background, the business unit currently comprises of 27 engineering teams who deliver over 70 products achieving $250m revenue per annum.
Our unique culture and agile ways of working offer a great opportunity to those seeking to join a talented set of diverse problem solvers to design, build and maintain our products. We pride ourselves in excellence, adopting best practices and holding ourselves to the highest standards.
The Role:
The CIS team is at the forefront of change to digitise customer journeys, helping consumers fulfil their dreams more quickly and easily than ever. You will be working with lenders, fintechs and digital marketplaces to create industry disrupting solutions in one of the biggest financial services markets.
The delivery analyst will work from requirements from the client and interpret these and implement the changes in our own solution. They will be responsible for delivery, as well as feeding into design choices for new deliveries and ensuring work is carried out according to business standards. They will work closely with the Client Manager, Data and Analytics teams, and the Go To Market Team to support on executing the pipeline.
Key Responsibilities:
Line manage a small team of other analysts and guide them in delivering results for clients
Understand the end to end process for customer delivery, and manage a backlog and pipeline of work for junior analysts
Maintaining existing solutions and delivering solutions for new clients
Configuration of products via database tables, using SQL queries
Configuration of the product to deliver excellent client outcomes
Using an in-house tool to build scorecards using decision trees and arithmetic logic calculations
Working according to all regulatory requirements as well as existing change processes and security standards
Advocate for a culture that achieves business goals, delights customers and acts in a manner conducive to the fair and reasonable treatment of all consumers, irrespective of whether these are Experian UK clients and consumers or not
Oversee the maintenance and upkeep of documentation for operational processes
Develop product knowledge
Accurately Configure product following client requirements
Develop a constructive working relationship with the client management teams
Ensure that your delivery Analysis activities are delivered to time, quality and schedule.
Ensure your delivery meets all the functional requirements provided by product consultants
Create and maintain any other relevant documentation as required for successful delivery e.g. User Guides, Implementation Guides, Training Guides etc., providing that it is within scope of the role
Identify any changes needed to product functional documentation in line with any changes made to the product
Qualifications
Degree level and / or equivalent level of professional experience, preferably with some element of mathematics, statistics, or computer science.
Technical knowledge coupled with reasonable understanding of business operating principles
Communication - Communicate progress of work (progress reports & future plans) to the team and recommend effective corrective actions where necessary, this will be done through retrospectives.
Customer Service - Pro-actively manage UK internal stakeholder expectations.
Continuous process improvement - Identify measures to improve delivery and customer satisfaction.
Networking - use effective working relationships within Experian and third-party suppliers to ensure developments add value and meet business expectations.
Experience
Working collaboratively, leads by example and inspires trust of others
Coordinating with stakeholders, sales teams and leadership teams around feasible achievements and upcoming opportunities
E - Directing junior analysts
Required Technical Skills/Knowledge
Experience using Excel for data manipulation and presentation
Basic knowledge of SQL to INSERT/UPDATE/DELETE operations
Statistical & Mathematical Ability
Beneficial Skills/Knowledge
Experience in the credit industry
Who are Experian?
We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
Could this be the role for you? Apply now to start your journey with Experian.
To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.
Why choose us?
Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!
We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process
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