Senior Manager _Process ReEngineering_Pune

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role purpose:  

The Business/Process Improvement Lead deliver to the organization the appropriate methodology, tools and processes to perform in an optimum way. Analysing the performance and trends, through KPI analysis and reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits. Typically reports to the Senior Business/Process Improvement Manager.

Purpose of the role is to drive the conceptualization, development of various approach & provide advisory/consultancy services to Local Market/Group entities.  They also play a crucial role to act as a Program Manager, to bring change management, transformation and project management expertise to generate custom Digitalisation Roadmaps & smooth project deployment for the LM/group entities in scope.

Key aspects of the role:

• Oversees the E2E project and works very closely with other cross functional teams & key stakeholders in VOIS and across the LM/Group entities in conjunction with the VOIS, VDBS, IT and Strategic Projects Leadership
• Leads the team of Intelligent Operations advisors in doing Local Market/Group  review & assessments to generate custom Digitalisation Roadmaps for the processes  in scope
• Identifying commercially viable business opportunities to develop automated solutions for partners.
• Deliver automated solutions according to partner specifications on time, as per the available budget, according to local market/group IT and Security standards
• Lead / mentor cross functional & centre strategic/transformational projects with the aim of driving efficiency/effectiveness and providing visibility to stakeholders on performance
• bottlenecks and by identifying efficient approaches to accomplish task
• Is the subject matter expert for continuous improvement methodologies and their application for assigned business processes
• Leads high impact Projects. Communicates stakeholder requirements, facilitates delivery of project objectives, tracks progress. Identifies solutions to issues and risks, communicates status
• Ensures full execution and implementation of new processes and systems.
• Trains, coaches and mentor’s individuals and teams in continuous improvement methodologies and business process and systems.

Must have technical / professional qualifications:

• Lean / Six Sigma Black Belt Certified
• Consultancy / Advisory / Process Improvement experience
• Hands on Agile Experience

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!