Responsibilities of the Remote Support Engineer :
- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
- Extracts and analyzes data, runs analytics (software/expert-based)
- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.
- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed
- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations
- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer
Responsibilities of the Remote Support Engineer :
- Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
- Extracts and analyzes data, runs analytics (software/expert-based)
- Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
- Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.
- Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed
- Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations
- Interacts with Network of experts for advanced support of data analysis and recommendations to the customer
The Remote Support Engineer must have a proven track record of
· Providing excellent customer service and must possess a customer focused mindset
Effective communication (written/oral/reading/listening), with a command of the English language
· Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development
· Candidate must have the ability to influence and convince
· Ability to effectively manage time and remain organized across multiple activities along with an attention to detail
· Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations
· Service experience with power/power monitoring equipment and industrial applications
· Knowledge of electrical distribution systems and proficiency with one line diagrams
· Strong Technical writing and computer knowledge, fluency with Microsoft Office tools.
· Superior analytical abilities and high degree of proficiency in working with data
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