Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Senior Software Engineer - Production Support- ADS

Summary of This Role:
 

We are seeking an experienced Senior Software Engineer to join our Production Support team. You will be responsible for ensuring the reliability, performance, and stability of our production systems. This role combines hands-on engineering expertise with operational excellence, requiring you to troubleshoot complex issues, implement performance improvements, and lead incident response efforts.
 

What Part Will You Play?

As a Senior Software Engineer in Production Support, you will:

• Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime

  
  

• Design and implement monitoring solutions to detect and prevent production issues before they impact users

  
  

• Conduct root cause analysis on system failures and implement permanent fixes

  
  

• Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements

  
  

• Develop automation and tooling to improve operational efficiency and reduce manual toil

  
  

• Mentor junior engineers and establish best practices for production operations

  
  

• Collaborate with development teams to ensure code quality, reliability, and performance before deployment

  
  

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field

  
  

• 7+ years of software engineering experience with at least 2 years in production support or site reliability roles

  
  

• Strong proficiency in multiple programming languages (Java, Python, Go, C++, or similar)

  
  

• Deep understanding of distributed systems, microservices architecture, and cloud platforms

  
  

• Experience with incident management, troubleshooting, and problem-solving at scale

  
  

• Solid knowledge of database systems, caching technologies, and message queues

  
  

• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines

  
  

• Strong written and verbal communication skills

  
  

• Bachelor's degree in Computer Science or related field (or equivalent experience)

  
  

Preferred Qualifications:

• Experience with major cloud platforms (AWS, GCP, Azure)

  
  

• Knowledge of observability tools (Control-M, Airflow, SSIS, ETC)

  
  

• Experience with infrastructure as code (Terraform, CloudFormation)

  
  

• Familiarity with security best practices and vulnerability management

  
  

• Track record of leading high-stakes incident response

  
  

• Open source contributions or public technical writing

  
  

• Experience with Machine Learning or data pipeline systems

  
  

What Are Our Desired Skills and Capabilities?

Technical Skills:

• Advanced debugging and diagnostics skills across multiple layers of the stack

  
  

• Proficiency in shell scripting and automation (Bash, PowerShell)

  
  

• Strong SQL and database query optimization experience

  
  

• API design and RESTful/gRPC architecture understanding

  
  

• Network troubleshooting and TCP/IP fundamentals

  
  

• Linux system administration and configuration management

  
  

Operational Excellence:

• On-call rotation readiness and ability to handle high-pressure situations

  
  

• Alert fatigue reduction and observability mindset

  
  

• Change management and deployment safety best practices

  
  

• Capacity planning and scalability thinking

  
  

• Blameless post-mortem facilitation

  
  

Soft Skills:

• Collaborative problem-solving with cross-functional teams

  
  

• Clear communication of complex technical concepts

  
  

• Ability to balance speed and quality in incident response

  
  

• Mentoring and knowledge-sharing capability

  
  

• Documentation and technical writing excellence

  
  

Domain Expertise:

• Understanding of SLAs, SLOs, and SLIs

  
  

• Cost optimization and resource efficiency

  
  

• Security incident response and vulnerability assessment

  
  

Operating Systems:

• Linux (Ubuntu, CentOS, Debian, RHEL) - Required

  
  

• Windows Server environments handling and troubleshooting - Required

  
  

Technical Languages:

• Python

  
  

• SQL

  
  

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].